Thursday, May 21, 2020

Communication and Hospitality Industry - 2432 Words

SPIRIT OF HOSPITALITY 1. The Pineapple has been internationally recognized as a symbol of hospitality and a sign of friendliness and welcome! TRUE 2. According to many industry experts, what is the secret of being the best? SERVICE 3. Your ________, or ____________, is especially important in the hospitality industry because the guest is paying to have a pleasant experience. ATTITUDE, SPIRIT 4. People don’t care how much you know until they know how much you care. TRUE 5. There is not a difference between simply serving your guests and offering exemplary guest service. FALSE 6. Service with Spirit requires: Extra personal effort, Pride in your work and your property, A sense of professionalism and standard, Positive work†¦show more content†¦I know you can manage the restaurant without me for a few hours just fine. â€Å"I would love to do that.† â€Å"We’ve worked hard to try and find another option but have not been successful so far. Let’s try again in a month’s time, sometimes circumstances change.† â€Å"It may sound impossible, but let’s see what we can do.† 10. What is considered a good way to make a commitment to a positive attitude? Be responsible for your own actions and reactions. 11. Tell yourself you did great when you did something praiseworthy is a good method to ___________.Improve your attitude 12. Leaders don’t need to compete- they automatically earn respect by demonstrating an A+ attitude. TRUE 13. What was the title of this session’s â€Å"a ha!† Moment Secrets of the World Class CHARACTER 1. Successful people get ahead by doing the jobs that no one else wants to do. TRUE 2. Character is our personal motivation to do what is right, both inside and out. TRUE 3. People are born with either good character or bad character. FALSE 4. Your character is shown in ways that you deal with trail and adversity. TRUE 5. History is made at night, character is what you are in the _________ DARK 6. Someone who is motivated to learn something new every day is demonstrating which of the following positive character traits? INITIATIVE 7.Show MoreRelatedMarketing Communication in the Hospitality Industry34407 Words   |  138 Pages............. 4 2.2 Marketing Communications........................................................... 5 2.2.1 Communication Process..................................................... 6 2.2.2 Marketing Communication Models...................................... 7 2.2.3 Marketing Communication Tools ........................................ 8 2.2.4 Consumer and Business Markets....................................... 9 2.2.5 Integrated Marketing Communications ............................. 10 Read MoreCommunication in Hospitality Industry Essay4889 Words   |  20 PagesContents Executive Summary 2 Introduction 4 Purpose of this report 4 Introduction to the property and department 4 Department that been addressed 4 Discussion and Issue 4 Communication 4 Influence to the staff, guest and management 6 Analysis 7 Reasons why communication is the biggest issue in food and beverages department. 7 Recommendation and Conclusion 9 Recommendation 9 More brand training for staff and manager. 9 MBW (Manage by Walking) system 10 Know the staffRead MoreThe Interrelationship Between Core Sectors In The Hospitality1336 Words   |  6 PagesThe interrelationship between core sectors in the hospitality industry The hospitality industry is one of the most important service providers in the international tourism industry. It includes all the tourists and passengers who travel to other destinations. They are part of the overall experience and must meet the standards set by the customer and industry. Modern websites, such as travel consultants, also set standards based on people s assessments of their experiences. â€Å"TheseRead MoreHow Social Media Changed The Hospitality Industry1148 Words   |  5 Pagesimprove living conditions, but also helps business owners to reach out more customers than before. This paper will take into account to talk about how social media changed the hospitality industry. The purpose of this paper is to study how social media change the behavior of customers within hospitality industry and how hospitality businesses is effected by social media. Based on the research conducted by Noone, â€Å"social media is the combination of various internet tools that enable users to generateRead MoreCase Study : Hotel Management And Tourism1388 Words   |  6 Pagesrequired you to, you will be sure to encounter those of us who have chosen the hospitality field as a career. Within this industry, there are so many options to choose from including the culinary arts, hotel management and housekeeping, event planning, and travel agent and the main goal of those who work within these fields is to ensure you feel comfortable while you are traveling or staying close to home. Although hospitality is a broad major, they all require the same basic skills. The branches IRead MoreDiversity Within The Workforce Of International Tourism Enterprises1192 Words   |  5 Pageseconomy, competitions are constantly increasing. Many organizations, especially towards the hospitality industry strive to create diverse leadership teams, to be more creative, opening up to changes and accepting challenges. Indeed, diversity brings out many positive effects towards one’s organization, but it also hinders many negative factors, challenges and obstacles in the workforce such as communication barriers, discrimination issues, and training challenges if the organizations are not ableRead MoreTechnology s Impact On Hospitality Industry1198 Words   |  5 PagesTechnology’s Impact on the Hospitality Industry Hospitality Information Systems and e-commerce provides hospitality executives a set of tools that allow them to effectively integrate technology in a way that will ultimately profit their company. Information Systems in hospitality contributes competitive advantage in the constant communication that takes place between managers and technology specialists. This paper will discuss the method of applying Information Technology models to the currentRead MoreUnderstand the Current Structure of the Hospitality Industry Essay examples1149 Words   |  5 PagesUNDERSTAND THE CURRENT STRUCTURE OF THE HOSPITALITY INDUSTRY 1. Demonstrate the diversity of the hospitality industry explaining how it has achieved its current complexity, scale and scope. The hospitality industry has a lot of different sectors. It is commonly split into the 14 different sectors. Hospitality Services Tourist, Tourism Hotels Self CateringRead MoreGlobalization in the Hospitality Industry1167 Words   |  5 PagesTourism is an industry that gives people the opportunity to explore and discover different cultures and many different countries. People are able to view attractions, dabble in local cuisine and experience life in a different country. Tourism is an industry that is rapidly growing as more and more people are traveling abroad. People have a genuine interest in learning about new cultures and experiencing all that a country has to offer. More countries are moving closer to globalization and this inRead MoreThe Management Of Hospitality Industry Essay1435 Words   |  6 Pages The hospitality diligence and in particular the higher segment hotels and restaurants provides the finest hospitality, an enjoyment of fine quality foods and beverages. These services are regarded define a very special culture that governs the industry. The culture highly esteems and values hospitableness as a major central theme. Telfer, a renowned philosopher, explains hospitableness as a virtue that depends greatly on one’s devotion and generous spirit than on proficiency. While great rewards

Wednesday, May 6, 2020

Journey to Aruba Essay - 1446 Words

We were standing in the airport in Aruba, and at that moment I had no idea how we got into that mess. Our clothes were drenched; each one of our faces exhibited emotional distress. â€Å"What are we going to do, guys?† I asked, hoping that someone will respond with a bright idea. But no one did; we all just stood there. A FEW DAYS BEFORE It was the night of prom and everyone was getting in their limos to leave. Normally everyone takes a trip to wildwood for a couple nights after, fortunately, my friends and I had saved up money to travel somewhere exotic. It wasn’t until recently when we decided to go to Aruba. We all piled up into the limo; it was Will, David, Frank, Brian, Ashley, Agi, Saniyah, Nick, Ashley’s brother, and me. I don’t†¦show more content†¦He stood in front of me, and we were face to face. â€Å"I just wanted to let you know, you left your ticket in your bag. Your plane has three famous people on board. And we wanted to inform you that harassment of any kind is prohibited. There will be announcement made at your departure gate.† The man stated. I replied, â€Å"May I ask who the celebrities are?† â€Å"Taylor Swift. Kevin Hart. And Bill Gates. But as I told you before, you are not permitted to go near any of them. Do you understand me?† he intimidated. I answered him with a bit of excitement in the tone of my voice, â€Å"Yes!† He started to walk away, and I knew it was safe to let out a little scream. I finally walked through security safely, and caught up with everyone else. It was ultimately time to board and we gathered in a single file line to give our boarding passes to the flight attendants. Stepping onto the plane itself was the world’s best feeling. I could feel my body get tense and my face lit up. We took our seats and with my luck I was stuck with the middle. Due to the circumstances, I dealt with it. Being that it was a 10 hour flight, I needed ways to keep myself occupied. Therefore, I reclined my seat and fell into a gently sleep. It was about more than half way into our flight and I was abruptly woken up by what seemed to be a lot of turbulence. Turbulence is a feeling that gets me extremely sick. Turbulence reminds me of roller coasters when you reach a high dive drop and my heartShow MoreRelatedThe Caribbe A Vacation Destination For Guests Of All Ages1096 Words   |  5 PagesEnjoy The Nightlife in Aruba: Aruba’s unique landscape is unlike any other Caribbean island. Having a diverse landscape with stunning beaches and a desert-like appearance is what makes Aruba so different from other islands. Beach, sand and fun are not the only thing to expect from this gorgeous island. This is one of those few Caribbean islands that offer an endless opportunity of adult-centered activities. With a wide assortment of casinos and a vibrant nightlife scene, Aruba certainly caters to theRead MoreFeminist Critical Analysis: Elizabeth Gilberts Eat, Pray, Love1148 Words   |  5 Pagesthrough the winds and to not have to confront her reality. However she asked for guidance, she was patient and was granted the opportunity to confront him. Her husband had no desire to follow her in her travels stating, â€Å"I don’t want to go to Aruba.† Aruba was where Gilberts next writing assignment was to take place. 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Oversight 564 504 532 15. International Projects 452

Lululemon Free Essays

Luncheon is poised and well positioned to move to another level in the luxury sports apparel marketplace. While our challenges over the last 18 months have been Impacting, we have maintained profitability and have not lost significant market share. In response, our leadership team conducted environmental and organizational scans over the last 30 days. We will write a custom essay sample on Lululemon or any similar topic only for you Order Now From these scans, we have identified some future strategic opportunities and challenges that when addressed, will set us up to become the #1 sports luxury apparel brand in the world. We will continue our innovation by Introducing new products lines; there is a great opportunity for us to expand Into a children’s line. Another opportunity for Luncheon Is to Investigate new channel strategies In diversification of sales revenues. In tandem with these opportunities, we urgently need to address several threats inclusive of diversifying our supply chain and improving public relations to resonate our core values and brand. Our environmental scan included a macro trends report, examination of our industry/ competition, and a comprehensive review of our stakeholders’ needs and expectations. Significant macro trends worth noting Include: sustained popularity of yoga fitness for the near term, continued growth in online sales, and sustained usage of social media (with women representing a disproportionately large amount of users engaging our brand). Due to the use of petroleum and cotton products, material and labor costs for Luncheon can sometimes be unpredictable based on fluctuations in these commodity markets. Our Industry analysis Indicates that the sports apparel brand Is a $106 billion dollar Industry with the two biggest players only owning 14 recent of the market share, [See Financial Analysis Slide]. We are the top ranked premium sports apparel organization and the 5th highest ranking organization overall. Our suppliers are more than suppliers; they are partners, [See Industry/ Competitive Analysis Slide]. Our collaborative relationship with our suppliers helps us create some of the most innovative products in the market. Supplier issues with materials and manufacturing have posed an ongoing issue due to various recalls creating a drop In company stock price, which In turn, has raised concerns with dockworkers, [See stakeholder Analysis slide]. These problems have caused Luncheon to face intense scrutiny in the market and media, which eventually resulted in negative Public Relations related issues. The inability for the Public Relations department to thwart such incidents has impacted the overall product brand within the market place. With that said, the financial health of the company Is good. Net revenue for the fiscal year 2013 Increased 16% to $1. 6 billion from $1. 4 billion In fiscal 2012. The company ended with $698,649,000 cash on hand, enough to fund its operating activities. Our operational support reveals Luncheon customer satisfaction remains high despite recent and ongoing manufacturing issues, [See Stakeholder Analysis Slide]. We possess a loyal customer base and have recently moved all of our stores from the franchise model to being ran internally to maximize on our culture. From this environmental scan, we were able to conduct a comprehensive and In-depth Internal analysis to determine how well prepared we included an operational health report, a financial report, and a review of our culture. The current organization is structured so that there is an opportunity for open immunization throughout the business, while wellness programs create high employee satisfaction. Since our inception, our culture has been about creating components for people to live long, healthy, and fun lives. This culture permeates through our employees, our in-store experience, and of course our customer base. We believe in support of the communities in which we are a part by creating various festivals, retreats and continually focusing on sustainability. Overall, our internal report shows we are poised for growth and have the tools to take advantage of our opportunities while meeting our challenges head on. Luncheon is the leader in luxury sports apparel. In order for us to stay the premier luxury sports apparel provider, we have to make sure we keep our core competencies aligned. Our core competencies are defined as follows: 1 . Developing innovative luxury designs, 2. Grass roots marketing, 3. Creating a motivated workforce, 4. Creating a second to none positive customer experience. Our four recommendations outlined in the beginning of the memo align perfectly with these core competencies, and our reports show we have the ability to achieve success in each area. Developing new product lines, especially focusing on a line for the youth, will assure we stay diversified. In developing these lines we can start to diversify our suppliers by finding other markets in which to partner. Currently our depth in suppliers is large, however, the diversity is nominal. Our suppliers are primarily concentrated in one region, Asia-Pacific, leaving us susceptible to natural disasters, border wars, and other issues that can affect production, [See Stakeholder Analysis Slide]. Creating additional channels of sales will work to enhance our second to none customer experience. Working with luxury hotels and other recognizable high end partners known for great customer service will also help with our grass roots marketing along with increasing our positive public relations presence. Also, by controlling our public relations and placing an increased emphasis on it, we will be able to better position our image and brand for lasting resonance in the marketplace. We are excited for Luncheon and look forward to partnering with you on implementing these four strategic objectives that will propel our great organization to another level. How to cite Lululemon, Papers