Communication and Hospitality Industry - 2432 Words

SPIRIT OF HOSPITALITY 1. The Pineapple has been internationally recognized as a symbol of hospitality and a sign of friendliness and welcome! TRUE 2. According to many industry experts, what is the secret of being the best? SERVICE 3. Your ________, or ____________, is especially important in the hospitality industry because the guest is paying to have a pleasant experience. ATTITUDE, SPIRIT 4. People don’t care how much you know until they know how much you care. TRUE 5. There is not a difference between simply serving your guests and offering exemplary guest service. FALSE 6. Service with Spirit requires: Extra personal effort, Pride in your work and your property, A sense of professionalism and standard, Positive work†¦show more content†¦I know you can manage the restaurant without me for a few hours just fine. â€Å"I would love to do that.† â€Å"We’ve worked hard to try and find another option but have not been successful so far. Let’s try again in a month’s time, sometimes circumstances change.† â€Å"It may sound impossible, but let’s see what we can do.† 10. What is considered a good way to make a commitment to a positive attitude? Be responsible for your own actions and reactions. 11. Tell yourself you did great when you did something praiseworthy is a good method to ___________.Improve your attitude 12. Leaders don’t need to compete- they automatically earn respect by demonstrating an A+ attitude. TRUE 13. What was the title of this session’s â€Å"a ha!† Moment Secrets of the World Class CHARACTER 1. Successful people get ahead by doing the jobs that no one else wants to do. TRUE 2. Character is our personal motivation to do what is right, both inside and out. TRUE 3. People are born with either good character or bad character. FALSE 4. Your character is shown in ways that you deal with trail and adversity. TRUE 5. History is made at night, character is what you are in the _________ DARK 6. Someone who is motivated to learn something new every day is demonstrating which of the following positive character traits? INITIATIVE 7.Show MoreRelatedMarketing Communication in the Hospitality Industry34407 Words   |  138 Pages............. 4 2.2 Marketing Communications........................................................... 5 2.2.1 Communication Process..................................................... 6 2.2.2 Marketing Communication Models...................................... 7 2.2.3 Marketing Communication Tools ........................................ 8 2.2.4 Consumer and Business Markets....................................... 9 2.2.5 Integrated Marketing Communications ............................. 10 Read MoreCommunication in Hospitality Industry Essay4889 Words   |  20 PagesContents Executive Summary 2 Introduction 4 Purpose of this report 4 Introduction to the property and department 4 Department that been addressed 4 Discussion and Issue 4 Communication 4 Influence to the staff, guest and management 6 Analysis 7 Reasons why communication is the biggest issue in food and beverages department. 7 Recommendation and Conclusion 9 Recommendation 9 More brand training for staff and manager. 9 MBW (Manage by Walking) system 10 Know the staffRead MoreThe Interrelationship Between Core Sectors In The Hospitality1336 Words   |  6 PagesThe interrelationship between core sectors in the hospitality industry The hospitality industry is one of the most important service providers in the international tourism industry. 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This paper will discuss the method of applying Information Technology models to the currentRead MoreUnderstand the Current Structure of the Hospitality Industry Essay examples1149 Words   |  5 PagesUNDERSTAND THE CURRENT STRUCTURE OF THE HOSPITALITY INDUSTRY 1. Demonstrate the diversity of the hospitality industry explaining how it has achieved its current complexity, scale and scope. The hospitality industry has a lot of different sectors. It is commonly split into the 14 different sectors. Hospitality Services Tourist, Tourism Hotels Self CateringRead MoreGlobalization in the Hospitality Industry1167 Words   |  5 PagesTourism is an industry that gives people the opportunity to explore and discover different cultures and many different countries. People are able to view attractions, dabble in local cuisine and experience life in a different country. Tourism is an industry that is rapidly growing as more and more people are traveling abroad. 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